My boss came to me with a weird issue: Her PDF document was missing hyperlinks.
The document had been created in Word for Mac then saved as a PDF. We can easily recreate the problem. Just create a Word doc on Mac, add some hyperlinks, save as a PDF, open the PDF and tah-dah: no links.
After a bunch of research, we actually found a solution that did not involve jumping through a bunch of hoops, though it does involve a couple hoops.
OPEN THE DOCUMENT IN GOOGLE DRIVE, EXPORT AS PDF.
There it is. Easy peasy.
Hope this helps someone out there!